Clear work and clear expectations.

HezaCare Cleaning Services is the residential cleaning division of HezaCare Services, ABN 88 709 048 851, in Melbourne, Victoria. In these terms, “HezaCare”, “we” and “us” refer to that business.

Sending a quote request tells us about your home and the work you would like considered. It does not confirm a booking, appointment, price or availability. We will contact you if we need more information and arrange an assessment where photographs or written answers are not sufficient.

HezaCare prepares a fixed quote for the individual home and agreed scope. We consider the layout, bathrooms, levels, condition, frequency, access, travel, priorities, surfaces and requested additions.

Regular cleaning follows the scope recorded in your quote and service agreement. It is not an unlimited list of tasks. The regular home essentials, priority areas, exclusions and separately quoted additions are confirmed before the routine begins.

You can review the quote, service agreement, responsibilities and any separate consent documents before accepting. A service is scheduled only after the required acceptance and confirmation.

Where capacity, safety and the condition of the item allow, we may separately quote additions such as oven cleaning, fridge interiors, internal cupboards, interior windows, extra bathrooms or other agreed tasks.

An addition is not automatically included because it appears in a message. It must be described, priced and confirmed. Any change to the agreed work should be discussed and recorded.

Please tell us about relevant priorities, sensitivities, fragrance preferences, important surfaces, products to avoid and household considerations. We use this information when preparing the scope and selecting methods or products.

We choose products carefully for the task, surface and household. Product purpose, label directions and available safety information are checked before use. Specific environmental or safety wording is used only where the exact product evidence supports it. We do not make blanket safety or health guarantees.

Do not put alarm codes, key locations or other sensitive access details in the website form. General parking and access information is enough at the enquiry stage. Required access details are arranged privately once a service is agreed.

Work is assessed for safety and suitability. HezaCare may decline work that cannot be completed safely or appropriately, and will explain the concern.

Completion, exceptions, client-approved changes, concerns and necessary follow-up may be recorded as part of the service. Please contact us directly if something needs attention so we can review the agreed scope and service record.

Photographs are used only with the appropriate permission. Personal information, access details and identifying features should not be exposed without consent.

Call or text 0435 986 548 with any question before accepting a quote. You can also read our Privacy Policy.