Your home and information deserve care.

HezaCare Cleaning Services is operated by HezaCare Services, ABN 88 709 048 851, in Melbourne, Victoria. For privacy questions or requests about your information, call or text 0435 986 548.

When you request a quote, we collect the details needed to understand and respond to your request. This includes your name, phone number, email address, preferred contact method, suburb, home type, bedrooms, bathrooms, levels, floor types, preferred frequency and the current condition of the home.

You may also tell us about the last professional clean, priority areas, optional additions, pets, product or fragrance preferences, sensitivities, surfaces or products to avoid, general access and parking, and anything else you choose to include.

Please do not submit alarm codes, key locations or other sensitive access details through the website. We arrange necessary access information privately once a service is agreed.

We use your details to read and respond to your enquiry, prepare a tailored quote, ask follow-up questions, arrange an assessment where needed, plan the agreed work and communicate about scheduling, changes, concerns or follow-up.

If you become a client, relevant information may also be used for service records, invoices, payments, recurring arrangements and the responsibilities described in your service documents.

Website quote submissions are stored using Lovable Cloud. Information may subsequently be handled in Jobber for requests, quotes, scheduling and client records, and in Xero for invoicing and accounting where those functions apply. These providers receive information only as needed for their role in the enquiry or service.

We load website fonts from Google Fonts. When your browser requests those files, Google receives technical request information such as your IP address and browser details.

Lovable’s analytics uses no cookies, stores nothing on the visitor’s device, doesn’t keep IP addresses and doesn’t identify visitors. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

On this site, it records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links people click. A click is identified by where it is on the page, not by its text. Detailed data is kept for 90 days and daily summaries for a year.

Clicks are recorded when a visitor uses a button or link. Page visits, time on page, page speed and errors are recorded for every visitor. This happens without cookies and without identifying anyone.

Photographs are used only with the appropriate permission. Personal information, access details and identifying features should not be exposed without consent. Access information is handled separately from the public website form once a service is agreed.

We keep enquiry and client information for as long as reasonably needed to respond, provide and document the service, maintain business records and meet applicable obligations. Information is handled through the business systems used for those purposes.

You can call or text us to ask about the personal information you have provided, request a correction or raise a privacy concern. We may need to confirm your identity before discussing or changing client records.

Our Terms and Conditions explain enquiries, quotes and agreed cleaning scopes. Your quote and service documents provide the complete terms for an accepted service.