Clear answers before we begin.

We ask about your layout, bathrooms, levels, current condition, preferred frequency, access, priorities and requested additions. If photographs and written answers are not enough, we arrange an assessment. You then receive a fixed quote for the agreed scope, rather than a price based only on bedroom count.

Your quote and service agreement record the regular home essentials, priority areas, exclusions and any separately quoted additions. Cleaning follows that agreed scope, so you can review what is included before the routine begins.

Yes, you can request optional additions when you ask for a quote. Where capacity, safety and the condition of the item allow, additions such as oven cleaning, fridge interiors, internal cupboards, interior windows and extra bathrooms can be quoted separately. An addition is included only after it is described, priced and confirmed.

We choose products carefully for the task, surface and household. Before use, we check the product purpose, label directions and available safety information. Where the specific product evidence supports it, we prioritise plant-based, biodegradable, pH-neutral or lower-fragrance options. We explain product choices honestly and do not make blanket safety or health guarantees.

Yes. Include sensitivities, fragrance preferences, important surfaces and any products you want us to avoid in your quote request. This helps us consider your household and surfaces when preparing the scope and selecting methods or products.

No. Use the access field only for general parking and access information. Do not include alarm codes, key locations or other sensitive details. We will ask for the necessary access information privately once a service is agreed.

Photographs are used only with the appropriate permission. Personal information, access details and identifying features should not be exposed without consent.

Completion, exceptions, concerns and necessary follow-up are recorded. You receive the appropriate service record or communication, and you have a direct way to ask questions or raise a concern.